All products from The Butter Bath Company come with a 100% Satisafaction Guarantee. If you are not satisfied with a product, you may return it within 30 days of order delivery for a full refund or product exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Because our products are all natural, they have an expected shelf-life of 1 year from the time you open the container. In many cases, the shelf-life far exceeds a year, as long as it has been properly cared for; If there is a problem concerning shelf-life, please contact us directly to discuss returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship to all USA addresses, including APO, FPO, DPO addresses. Our primary carrier is USPS, however we reserve the right to choose an alternate shipping method.
We make every effort to ship all orders within 3 business days of receiving your order - however, seasonal orders may take slightly longer.
Insufficient Funds & Charge Backs
There will be a $35.00 INSUFFICIENT FUNDS/RETURN CHARGE, per occurance, for any form of payment (i.e. Checks returned as NSF, Credit or Debit Card Chargebacks, reversed payments, un-honored Paypal payments, etc.) that is not honored by the bank as a valid and complete form of payment. The Returned Charge will be due payable by the customer immediately, in addition to their original charges. Should the customer fail to pay these fees within 10 days of the bank's posted date of payment refusal, subsequent action including collections and/or litigation may insue. Any fees incurred by The Butter Bath Company pursuant to collecting the customer's payment in full, will become the full responsibility of the customer, and will be added to their original required payment plus their Returned Charge.
Questions & Comments
If you have any additional questions or comments pursuant to an order, that have not been clearly defined above, please feel free to contact us directly, either by email at firstname.lastname@example.org or by phone at (864) 236-5622. We greatly appreciate your business, and look forward to helping you!